ReceiveCustomer request and priority
SERVICE BUSINESS ERP SOFTWARE
Turn every service request into a visible, accountable workflow.
OrbitSuite helps service and field operations businesses connect customer requests, assignments, technicians, assets, due dates, service history, contracts, renewals and billing.
WORKFLOW SNAPSHOTService command centre
Know what is open, who owns it and what is at risk.
AssignTeam, technician and due date
ResolveWork update, proof and closure
COMMON SERVICE DELIVERY GAPS
Customers feel every missed handover.
Service quality becomes difficult to control when requests arrive through calls and chat, assignments happen informally and history remains with individual employees.
Requests are not structured
Priority, asset, location, problem and committed response may not be captured consistently.
Ownership changes invisibly
Managers cannot quickly see which technician or team is responsible and whether the due time is at risk.
Renewals and billing disconnect
Completed service, contract entitlement, renewal date and invoice status are followed separately.
CONNECTED SERVICE OPERATIONS
Build one service record from request to renewal.
OrbitSuite can be configured around your service categories, assets, locations, teams, response rules, contracts and commercial process.
Customer and asset context
Connect each request to the customer, site, asset, contract and history.
Request capture
Record category, issue, priority, source, date, attachments and required information.
Assignment and scheduling
Allocate work to the right team or technician with clear ownership and due dates.
Field or service updates
Capture status, notes, parts, time, proof, outcome and next action.
SLA and exception visibility
Surface overdue requests, response risk, pending approval and unresolved issues.
Contracts, billing and renewals
Connect service completion with entitlement, invoice and renewal follow-up.
CONNECTED WORKFLOW
From service request to customer retention.
A structured workflow helps teams respond consistently while management retains visibility of workload, commitments and commercial follow-up.
View All ERP WorkflowsRequest
Capture issue, customer, asset, location and priority.
Triage
Validate entitlement, category and required response.
Assign
Allocate owner, schedule and due time.
Complete
Record work, evidence, parts, time and customer outcome.
Renew
Link service history to billing, contract and renewal action.
BUSINESS OUTCOMES
What a connected ERP should improve.
Technology is useful only when it creates clearer daily operations and better management decisions.
No lost service requests
Every request becomes a trackable record.
Clear field accountability
Ownership, status and due dates remain visible.
Better customer history
Teams can review earlier issues and work before responding.
Renewal opportunity visibility
Contracts and upcoming renewals can trigger planned follow-up.
SCOPE BEFORE COMMITMENT
Discuss My Requirements Service workflows should reflect the promise made to your customers.
SLA calculation, mobile field access, route planning, offline use, spare parts, customer sign-off, contract entitlement and integrations require detailed validation. The solution scope is confirmed only after discovery.
FREQUENTLY ASKED QUESTIONS
Questions about this ERP solution.
Get clarity on fit, scope and rollout before choosing a plan.
View All ERP FAQsField assignment and service tracking can be included in the solution direction. Mobile, GPS, offline and route requirements must be validated and scoped separately.
Contract, entitlement, expiry and renewal workflows can be planned. The exact rules and reminders are confirmed during discovery.
Portal, form, email or integration-based intake may be considered. The preferred channel and authentication requirements must be scoped before commitment.
PLAN THE RIGHT ERP STARTING POINT
Book an ERP Demo